Assessment

No matter your hospitality business - restaurant, boutique hotel, resort, or global chain - success starts with your team.

The key isn’t just great service - it’s knowing your team’s strengths, spotting hidden opportunities, and closing the gaps. And that requires an expert outside perspective.

That’s where I come in. With a tailored analysis of your staff, service, and operations, we’ll build a clear roadmap to take your business from good to exceptional. When your team thrives, so does your business. Let’s make it happen!

Profitability Coaching

Now more than ever, controlling costs and turning revenue into real profit is the key to long-term success in hospitality.

By aligning your Net Operating Income (NOI) with real, day-to-day operations and staffing strategies, you give yourself the power to maximize resources, streamline efficiency, and deliver top-tier service and experiences.

Smart financial decisions don’t just protect your bottom line - they elevate your entire business. Let’s make every dollar work harder for you!

Staffing

You’ve heard it before - "You’re only as strong as your weakest link."

And in hospitality, that couldn’t be more true. Every team member plays a role in guest experiences and overall business success.

We help you hire, train, and retain top talent while building a culture that keeps your team engaged and performing at their best.

Because when your staff thrives, so does your business!

Etiquette Training

Etiquette is everything when it comes to first impressions and exceptional service.

With over 75% of communication being non-verbal, the way your team presents themselves speaks volumes.

Equipping your staff with top-tier manners and professional presence isn’t just a nice touch - it’s a game-changer for guest experience and the foundation of an award-winning brand.

Let’s refine the details that set you apart!