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Hospitality Coaching for the Ultimate Staff & Guest Experience

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Prost!

It's nice to meet you, I am Žana, pronounced (JAH nah), a globe trotting lover of good food, premium guest experiences and mind blowing destinations. I'm fluent in four languages and thrilled to be able to offer services in German and English.  I was born in Germany, to an acclaimed chef of a father and a successful entrepreneur of a mother who managed a medium sized housekeeping team.  I suppose one could say...hospitality runs in the family, with a heart for service, a masters degree and over 25 years experience in hospitality... I can't wait to help you and your team achieve the highest in customer care and business savviness!

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Assessment

All business regardless of if its a restaurant, a single and/or a chain Hotel, Resort, Bed & Breakfast ensuring the success starts with surveying and assessing your team's talent, strengths and missed opportunities through an external insightful look. A detailed and customized staff, service and process analysis is the foundation for a solid business roadmap.

Profitability Coaching

Now more than ever managing expenses and turning top-line revenue into bottom-line profit is key to the success and sustainability of your hotel, resort or restaurant. Leveraging your NOI (Net Operating Income) calculations against real day to day operations and staffing gives owners and management staff a power seat in maximizing resources and offering the best in service and products.

Staffing

We have all heard "you are only as strong as your weakest link"...and staffing is no exception, guest experiences and company prosperity depends on every single team member. We will help you hire, train, maintain the strongest team and build the best organizational culture.

Etiquette Training

Etiquette plays a big role in first impressions and vital to good service, with 75% or more of communication being non-verbal equipping your staff with great manners can make a huge fundamental difference in guest experience and building an award winning brand.

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OFFICE HOURS:

Monday-Friday              9:00 am to 6:00 pm (Pacific Time Zone)

Saturday-Sunday          By appointment

 

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323-307-1337