SERVICES

Elevate Your Business with Expert Hospitality Training & Development

Every workshop, training session, seminar, and assessment I offer is built upon a comprehensive three-point system designed to enhance service, staff/management, and the overall guest experience. With a wide range of tailored topics and curricula, I address the most critical needs of your business, whether you’re refining operations or undergoing a complete transformation.

My multilingual expertise (fluent in German and English) allows me to deliver high-quality training in both languages, ensuring seamless communication and cultural understanding.

Starting from Scratch? I’ve Got You Covered.

If you’re in the conceptual phase of your business, rest assured, I provide a full suite of concept development, build-out, and new opening services. From structuring your business strategy to flawlessly executing your vision, I help you implement your plan and cultivate a high-performing dream team.

Building & Strengthening Your Team

Growing your staff or assembling a new team? My staffing services go beyond recruitment, I specialize in motivating, shaping, and developing top-tier hospitality professionals. Whether you’re running a restaurant, hotel, private club, or any service-oriented business, your team is the heartbeat of your success. I ensure they are trained to deliver exceptional guest experiences, blending international hospitality standards with customized solutions for your brand.

In today’s fast-paced world, training both frontline staff and upper management is not just important, it’s essential. True hospitality is an art, and I am here to help you rediscover, refine, and elevate it.

Whether you have an established team, are assembling a new one, or are just beginning to shape your vision, I am the one to call. Let’s build something extraordinary together, reach out today, and let’s bring your vision to life!

Staff

Topics Include:

Service Etiquette
Non Verbal & Verbal Communication Skills
Leadership
Mindset & Motivation
Product & Service Knowledge
Skills Assessment
Personality Tests for Hiring & Placement
Staff Retention
Table Settings
Wine & Champagne Service
Cross Selling
Up selling techniques
Team Building
Professional conflict resolution

Services

Topics can Include:

Hospitality & Service Enhancement Services

Menu Assessment & Assistance: Optimize your menu for profitability, guest appeal, and seamless execution.
Seasonal Selections: Curate and integrate seasonal offerings to enhance guest experience and maximize revenue.
Establishment Presentation: Elevate the visual and operational appeal of your space for a lasting impression.
VIP Rewards & Guest Incentives: Design customized loyalty programs, welcome experiences, and gifting strategies.
Complimentary Product Pairing: Enhance upselling opportunities and guest satisfaction with expert pairings.
Detailed Observation Reports: Gain in-depth insights into operational strengths and areas for improvement.
Efficient Workspace & Flow Optimization: Create a streamlined environment that boosts productivity and service quality.
Comprehensive Staff Training: Tailored coaching for all service roles, including:
- Servers
- Hostesses
- Food Runners
- Expeditors
- Bussers
- Bartenders
- Upper Management
Staffing & Recruitment Support: Find and hire the right team to align with your business vision.
Interview Process Assistance: Develop structured hiring strategies to select top talent.
Bonus & Incentive Programs: Implement staff reward systems to increase motivation and retention.
Operational Organization: Improve workflows, communication, and overall efficiency.

Let’s refine, restructure, customize and elevate your hospitality business, reach out today to get started!

Process & Experience Point

Topics Include:

Cost Analysis & Profitability Strategies
Establishing Policies and Company Culture
Workflow & Efficiency
Guest Care Services
Industry Trends
Conflict Resolution & Negotiation
Building Rapport
Guest Retention Rewards Programs
Marketing Strategies
Quality & Standards Systems

Ready to take your business to the next level? Schedule a free consultation today and let’s start building, growing, and elevating your success!

Schedule a call with Ẓ̌ana

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