323-307-1337
MENU
 

 "Everybody can be great, because everyone can serve..."

~ Martin Luther King Jr

ŽANA USHER

Founder and CEO Žana Usher, originally from Berlin Germany, had the privilege of being born into a amazing hospitality family. Her father was acclaimed chef and her mother was the head of a housekeeping department at a medium sized hotel. This is where her passion and true love for the world of hospitality began and while abroad gave her the incentive to earn a bachelors in Hospitality and a masters degree in Hotel Management. 

​Žana has 25 years of knowledge and expertise in the hospitality industry around the world working with stellar brand names, such as Hilton, Intercontinental Hotels & Resorts, Four Seasons Hotels & Resorts, Fig & Olive, to name a few. Fluent in four languages, Zana is thrilled to offer services in German and English. 

Flexible Booking Options Tailored to Your Needs

Services

Please note that all services can be customized and booked separately to meet your specific needs and budget. Additionally, we offer a range of packages designed to suit different budgets and requirements. Please see below: 

 

Bronze package would include:

Incognito detailed Observation of your staff and establishment flow

Breakfast/ Lunch/ Dinner / Brunch 

Detailed written Observation Report

 

 

 

Silver Package ( min. 25 hours )

Free consultation 

Detailed Team evaluation (Breakfast / Lunch / Dinner)

1 staff training (2 hours)

In depth job description & duties lists for each outlet 

Staff in house testing on menu / wine/ bar knowledge 

2 Leadership & Mentoring meetings 

2 meetings with upper Management for evaluation process 

3 scheduled phone calls  

After provided training,I will continue working with you and your Team alongside for 3 days

(5 hours each day) 

Personal phone follow up visit / short meeting w/upper Management after 1 month

 
 
 

Gold Package ( min. 40 hours)

Free consultation 

Detailed Team evaluation (Breakfast / Lunch / Dinner)

2 staff trainings (each 2 hours) 

2 Leadership & Mentoring Trainings

Staff in house testing on Menu / wine/ bar knowledge 

In house Product quizzes  

In depth job description & duties list for each outlet

Creating bonus plan for staff

Creating improved uniforms 

Design (suggested possible changes)  assistance for interior & exterior 

Sanitation evaluation & solution

Unlimited client support while on side (meetings with upper Management) 

Limited scheduled phone support 

Continuing working with you & your team alongside after trainings are completed for 7 days

(5 hours each day) 

Personal follow up visit / short meeting w/upper Management after 2 month 

Platinum Package ( min. 80 hours )

Free Consultation 

Detailed Team Evaluation (Breakfast/ Lunch / Dinner)

3 Staff trainings (each 2 hours) 

2 Leadership & Mentoring Seminar (each 1 hour) 

In house staff testing on Menu / wine/ bar knowledge 

In house Product quizzes  

1 Training on upsell opportunities (1.5 hours) 

In depth job description & duties 

Creating Bonus plan for staff

Creating improved uniforms (if needed) 

Redesign assistance on Menus/ Wine & bar lists

Design assistance on Interior & exterior 

Labor & Product cost analysis & improvement

Sanitation evaluations & solution

Unlimited Client Support while on side (meetings with upper Management) 

Unlimited scheduled phone support 

Continuing working along you & Your team after training are completeness for 14 days

(5 hours each day) 

Personal Follow up visit after 3 month with staff meeting & upper Management 

 

Let's Get Started!
CLOSE
323-307-1337